TIGERNU SERVICE
Personalized customized service
TIGERNU in-stock products can be customized by calling +86-020-86987798 or tigernu@tigernu.com.
Product quality assurance
Welcome to the world of TIGERNU, which has been committed to providing customers with an exceptional ownership experience since 2012. TIGERNU's diverse product range reflects our commitment to continuously meeting the needs of our customers.
Three commitments
- You will enjoy using our innovative products, which are designed and produced to perfection;
- You will experience the world's top after-sales customer service;
- Purchase any TIGERNU product from a TIGERNU authorized store or reseller and you will enjoy the lifetime warranty service we provide.
Duties
-We are based in China .
Customs authorities require that we state the value of your order directly on your package. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers)..and in rare cases, they may also delay delivery. Customs agents have the right to release or deny release of your package.
TIGERNU has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
International returns initiated due to refusal to pay duties and taxes will be subject to a $25 restocking fee which will be deducted from the refund amount.
Returns
If you are not completely satisfied with the goods you have received, we accept refunds if returned within 30 days of delivery.
To be eligible for a return, items should be returned unused, unworn and in the same condition you received them in.
We will not accept any returns if there is signs that the item has been worn/washed and is not in a resalable condition.
Products must still have its original packaging and TIGERNU tags still attached.
Please do not remove the tag unless you are 100% satisfied with your order. In doing so our return conditions will be void and we will be unable to refund your order.Once we have received your order it will be inspected to ensure it meets all our returns criteria.
Once approved, we will send you an email to notify you of your refund. Funds will be refunded to your original method of payment.
Please be aware that there may be delays to funds being released into your account. This is due to varying process times by banks and payment providers.
Please note that we are unable to refund any shipping costs.
Shipping
Please note we will make every effort to ensure that you order is delivered within 3 working days. Thank you for your understanding.
We use China post /DHL Express as our method of delivery. Orders aim to be delivered between 5-50 working days according to different aim country and delivery method .Estimated delivery times may vary depending on shipping destination and are only a guide.We are not responsible for any delays due to orders being undeliverable or customs clearance . Orders that are undeliverable will be returned to us, and any costs incurred due to undeliverable orders may be charged to the customers.
Orders may be delivered to an alternative address other than the billing address. Once your order has been confirmed and fulfilled the shipping address cannot be altered. All orders will require a signature upon delivery.